Refund policy

Last updated: July 24, 2026

Returns and refunds

Items are eligible for a full refund within 30 days from the delivery date.

To qualify, items must be unused, unwashed, undamaged, free of stains, and in the original packaging where possible. Within this 30-day window you can also request an exchange instead of a refund, subject to availability.

Exchanges and replacements

Items are eligible for a free exchange or replacement within 90 days from the delivery date when there is a problem with the item: it arrived damaged, it has a defect or a quality issue, or you received the wrong item. Exchanges are subject to product availability.

Damaged, defective, or wrong items

If your order arrives damaged or defective, or you received the wrong item, email a photo to support@winalee.com any time within 90 days from the delivery date. We will send a free replacement or issue a full refund, your choice, and return shipping is on us.

How to start a return or exchange

Email us at support@winalee.com with your order number and a short note about the issue. We will reply within 24 hours on business days with simple instructions, including the return address.

Return shipping

For change-of-mind returns, you are responsible for the cost of return shipping. If the issue is on us (damaged, defective, or wrong item), return shipping is free and we also cover the shipping of your replacement.

Refund processing

Once we receive your return (or approve your request, for damaged or defective items), we will process your refund to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to post it.

Items not eligible

Returns that show signs of wear, washing, or use, or that do not meet the conditions above, are not eligible for a refund or exchange.

Order changes and cancellations

You can change or cancel your order any time before it ships: email support@winalee.com with your order number. Once shipped, an order can no longer be modified.

Late or missing refunds

If your refund has not arrived within 10 business days of our confirmation, check with your bank or card issuer first, then contact support@winalee.com and we will track it down.