Frequently asked questions

Yes, on the right surface. Hundreds of suction cups press flat against the tub floor, and once they seal, the mat does not shift underfoot. Two things make the hold strongest: press it down on a clean floor, and wet the base first. If a corner ever lifts, one press seals it again.

Honest answer: no. Suction needs a smooth, glossy surface to seal, and no suction mat holds on heavy texture or tile with grout lines, whatever the listing says. Run your hand across your tub floor: if it feels smooth, you are good. If you feel raised dots or rough texture, this mat is not the right tool, and we would rather tell you before you buy.

Most mats fail for one of two reasons: too few suction cups, or cups too small to seal. This mat covers the full underside with hundreds of them, so the grip is spread across every step instead of a few points. And you do not have to take our word for it: try it for 90 days, and if it does not hold on your tub, we make it right.

That is the failure everyone has lived. Two things fight it here: open drain holes stop water from sitting trapped under the mat, and the TPE itself is antibacterial, so mold does not get the foothold it gets on cheap rubber. Hang it up after showers now and then, and machine wash it cold when it is due.

Yes. The surface is cushioned TPE, gentle on bare feet, without the hard plastic bumps some mats have. You get the grip without standing on gravel.

Two things. First, their tub floor: it must be smooth for the suction to seal (see the textured-bottom question above). Second, the size: Medium for a standard tub, Large for long tubs and walk-in showers. After that, the mat asks nothing of them: no tools, no installation, nothing to learn. Press it down once and it is part of the bathroom.

Many customers set up the bathroom before a scheduled knee or hip surgery, or right after a scare. What the mat gives them is steady footing on a wet floor at the moment balance is hardest. It arrives in days, presses into place in a minute, and needs no tools.

Measure the flat part of your tub or shower base, then pick the size that fits inside it: Small (27.5 x 15 in) for compact tubs, Medium (29.5 x 17 in) for standard tubs, Large (35.5 x 23.5 in) for walk-in showers and long tubs, Square (21 x 21 in) for square shower stalls. The mat should lie flat, not ride up the curved edges. Not sure? Medium fits most standard US tubs.

Yes, when the floor is smooth. Most walk-in showers have exactly the glossy base the suction holds best on. If yours is tiled with grout lines, see the textured-bottom question above: the cups cannot seal there. Pick the Large for coverage, and place it so the drain stays clear: water keeps running through the mat's holes on its way there.

Yes. The same grip that steadies an unsteady adult keeps a standing toddler from skating around the tub. Parents tell us bath time got calmer the first night.

Rinse it under the shower head, hang it over the rod to dry, and machine wash it cold on a gentle cycle when it is due. Air dry, skip bleach and high heat, and it comes back looking new.

Checkout runs on Shopify's encrypted checkout, and every payment method available for your address is shown right there before you pay. We never see or store your card details.

A confirmation email goes out as soon as your order is placed. If it is not in your inbox within a few minutes, check your spam folder. Still nothing? Email us at support@winalee.com and we will resend it.

Yes, any time before it ships. Email support@winalee.com as soon as possible with your order number and what you would like to change. Once the order has shipped we can no longer modify it, but our 90-day guarantee has you covered either way.

Email support@winalee.com right away with your order number and the correct address. We can update the address any time before the order has shipped.

Where applicable, sales tax is calculated and shown at checkout before you pay, based on your shipping address.

We currently ship to addresses within the United States.

Orders are processed within 1 to 2 business days. Once your order ships, tracked delivery typically takes 5 to 7 business days.

As soon as your order ships, we email you a tracking number and a link. You can also enter your order details on our Track Your Order page any time.

It happens, and it usually resolves within a day. First, check the shipping address on your confirmation email. Then look around your door, mailbox and building entrance, and ask your household or neighbors. Carriers sometimes mark packages as delivered a day early, so give it one business day. Still nothing? Email support@winalee.com and we will work with the carrier and make it right.

Email a photo to support@winalee.com. We will send a free replacement or issue a full refund, your choice, and you will not pay any return shipping.

Orders with more than one cover can ship in separate packages. If yours does, you will get a tracking number for each package.

Every order is backed by it, automatically. What it covers:

• First 30 days: full refund or exchange, your choice, any reason.
• Up to 90 days: free exchange or replacement if there is a problem with your item.
• Damaged, defective or wrong item: free replacement or full refund, your choice, and return shipping is on us.

Good to know: for change-of-mind returns you cover the return shipping. Full details: refund policy.

Email support@winalee.com with your order number and a short note about why you are returning the item. We reply within 24 hours on business days with simple return instructions.

Within 5 to 10 business days of us receiving your return (or approving your request, for damaged or defective items), the refund goes back to your original payment method. Your bank may need a little extra time to post it. Past 10 business days? Check with your bank first, then email us and we will track it down.

Yes. Email support@winalee.com and we will arrange the exchange as part of your return.

For change-of-mind returns, return shipping is on you. If the return is our fault (damaged, defective or wrong item), it is free.